Frequently asked questions
Everything travellers ask before calling a doctor in Yogyakarta — how fast we arrive, whether our doctors speak English, what a visit costs, and how insurance works.
How can I call a doctor to my hotel in Yogyakarta?
Send one WhatsApp message to 0811-8000-8911 with your hotel name, room number and what you are feeling. A doctor assesses your case, confirms a transparent fee, and is dispatched immediately — there is no app to install and no queue. You can write in English or Indonesian, and voice notes or photos are fine.
How fast can a doctor arrive at my hotel or villa in Yogyakarta?
We guarantee arrival in less than one hour anywhere in our Yogyakarta coverage area, and in most cases the doctor reaches you in 30–45 minutes. The doctor leaves within minutes of your WhatsApp message. Coverage includes Malioboro, Tugu, Prawirotaman, Sleman, Kaliurang and Bantul.
Do doctors in Yogyakarta speak English?
All Mitra 911 doctors speak English actively, and several also handle other foreign languages. You describe your symptoms directly to the doctor with no translator in the room, so your medical information stays private. Over 31 years our doctors have treated guests from more than 50 countries.
Is there a 24-hour on-call doctor service for tourists in Jogja?
Yes. Mitra 911 operates 24 hours a day, 7 days a week, including public holidays, specifically for local and international travellers. A doctor is on duty every hour of every day and comes to your hotel, villa or residence rather than asking you to travel to a clinic.
What does a doctor visit cost?
The fee depends on the type of service, the time of day and any medication used. We always confirm a transparent price over WhatsApp before the doctor departs, so there is no surprise on arrival.
Can I use my travel insurance?
Yes. We issue English-language medical reports, receipts and certificates prepared for international insurance reimbursement. Tell us your insurer when you contact us so the documentation is formatted correctly.
What should I do if I get sick while on vacation in Jogja?
For non-life-threatening illness such as fever, food poisoning, dehydration or a minor injury, send us a WhatsApp message and stay where you are — a doctor comes to you within the hour. For a life-threatening emergency, go to the nearest hospital emergency department immediately. If you are unsure how serious it is, message us and our medical team will advise you right away.
Which areas of Yogyakarta do you cover?
We cover Malioboro, Tugu, Prawirotaman, Sleman, Kaliurang, Bantul and the surrounding Yogyakarta area, extending into Central Java. That includes hotels and resorts, private villas, guesthouses, apartments, family homes, plus airport and tour-route standby.
What happens if my case turns out to be an emergency?
Our doctor stabilises you on site first. If hospital care is required, we arrange the referral and accompany the transfer to the most suitable hospital. For an obvious life-threatening emergency, contact the nearest hospital emergency department directly rather than waiting for a visit.
Do you work with hotels and villas directly?
Yes. We act as the standing medical partner for hotels, villas and travel operators in Yogyakarta, providing a direct hotline for the front desk, in-room information cards, and a documented protocol for guest medical incidents. There is no cost to the property.
Can I book homecare or nursing for several days?
Yes. We provide scheduled nurse and doctor visits on a daily or hourly basis for recovery, chronic conditions, post-surgery care and elderly companions. Services include wound care, catheter service and vital sign monitoring at your accommodation or home.
Do you visit private homes and apartments, or only hotels?
We visit hotels, resorts, private villas, guesthouses, apartments and family homes across Yogyakarta. The service is the same wherever you are staying — the doctor comes to your location.
Need a doctor now?
Save both numbers in your phone. Call or WhatsApp, 24 hours a day, every day of the year.