24 Hours On-Call Doctor · Yogyakarta & surroundings
Mitra 911 connects travellers and residents with experienced, internationally certified doctors and nurses who come directly to your hotel, villa, or residence — day or night.
No app, no queue. One WhatsApp message is enough.
Trusted by hospitality partners
and many more properties across Yogyakarta and Central Java.
Services
From a sudden fever the night before a flight to ongoing care for an elderly family member — we handle it on site.
A doctor is on duty every hour of every day. Describe the symptoms over WhatsApp and we dispatch the nearest available doctor immediately.
We treat guests inside their own room — no lobby waiting, no hospital transfer unless it is medically necessary.
Scheduled nurse or doctor visits for recovery, chronic conditions, post-surgery care and elderly companions.
Pre-travel checks, fit-to-fly assessments, medical certificates and insurance-ready documentation in English.
Blood sampling and rapid tests taken at your location, with medication delivered straight to your door.
Medical standby teams for tours, conferences, weddings, and corporate groups staying in the city.
Why Mitra 911
Our physicians hold international certifications and years of emergency and travel-medicine experience — not trainees on rotation.
Our doctors speak fluent English and other foreign languages actively, so you explain your symptoms directly. No translator, full privacy.
A doctor is on the road within minutes of your WhatsApp message, with a guaranteed arrival in less than one hour.
For 31 years we have treated guests from more than 50 countries and understand what international patients and insurers need.
Because our doctors communicate with you directly in your own language, nothing about your health passes through a third party. Consultations happen inside your room, records stay confidential, and documentation is issued only to you.
How it works
Send your hotel or villa name, room number, and what you are feeling. Text, voice note, or photo — whatever is easiest.
A doctor assesses your case, advises what to do right now, and confirms the visit and transparent fee before departure.
Examination, treatment, medication and a written report at your location in under one hour. Follow-up is only a message away.
Coverage
Hotels and resorts along Malioboro and Tugu, boutique stays in Prawirotaman, private villas and guesthouses in Sleman and Bantul, mountain resorts around Kaliurang, apartments and family homes, plus airport and tour-route standby across Yogyakarta and Central Java.
Areas we serve
Guest stories
Our guest fell ill at 2 AM. The doctor arrived in 40 minutes, spoke perfect English, and handled everything in the room. Now they are the only service we call.
Guest Relations Manager
Four-star hotel, Malioboro
Severe food poisoning on the last day of our trip. The doctor put me on an IV drip in my villa and wrote an English report for my insurance. I flew home the next day.
Anna S.
Traveller from Germany
My father needed daily nursing care during our stay. The team was punctual, professional and incredibly kind to him.
Kevin T.
Traveller from Singapore
Send one WhatsApp message to 0811-8000-8911 with your hotel name, room number and what you are feeling. A doctor assesses your case, confirms a transparent fee, and is dispatched immediately — there is no app to install and no queue. You can write in English or Indonesian, and voice notes or photos are fine.
We guarantee arrival in less than one hour anywhere in our Yogyakarta coverage area, and in most cases the doctor reaches you in 30–45 minutes. The doctor leaves within minutes of your WhatsApp message. Coverage includes Malioboro, Tugu, Prawirotaman, Sleman, Kaliurang and Bantul.
All Mitra 911 doctors speak English actively, and several also handle other foreign languages. You describe your symptoms directly to the doctor with no translator in the room, so your medical information stays private. Over 31 years our doctors have treated guests from more than 50 countries.
Yes. Mitra 911 operates 24 hours a day, 7 days a week, including public holidays, specifically for local and international travellers. A doctor is on duty every hour of every day and comes to your hotel, villa or residence rather than asking you to travel to a clinic.
The fee depends on the type of service, the time of day and any medication used. We always confirm a transparent price over WhatsApp before the doctor departs, so there is no surprise on arrival.
Yes. We issue English-language medical reports, receipts and certificates prepared for international insurance reimbursement. Tell us your insurer when you contact us so the documentation is formatted correctly.
For hotels & travel partners
Give your front desk one number that always answers. We provide your team with a direct hotline, in-room information cards, and a documented protocol for guest medical incidents — at no cost to the property.
Contact
Save both numbers in your phone. Call or WhatsApp, 24 hours a day, every day of the year.
Hotline
0811-8000-8911
Hotline
0815-680-8888
Operating hours
24 hours · 7 days · including public holidays
Service area
Malioboro, Tugu, Prawirotaman, Sleman, Kaliurang, Bantul and surrounding Yogyakarta — hotels, villas, apartments and homes
Response time
Doctor arrival guaranteed in under 1 hour
Doctor on call
