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24 Hours On-Call Doctor · Hotel Partner for Better Tourism · Yogyakarta & Surroundings

Need a doctor now?

A doctor arrives as fast as possible.

Mitra 911 connects local and international travellers with experienced, internationally certified doctors and nurses who come directly to your hotel, resort, guesthouse, villa or apartment, 24 hours a day.

WhatsApp or call a doctor now See our services

No app, no queue. One WhatsApp message is enough.

  • Internationally certified
  • English & multilingual doctors
  • On call 24 hours
Years of service
31
Nationalities treated
50+
Guaranteed arrival
<1 hr
On-call, incl. holidays
24/7

Trusted by hospitality partners

Hotels, resorts and villas that call us first

and dozens of other leading hotels across Yogyakarta and the surrounding area.

Meliá Purosani Yogyakarta

The Phoenix Hotel Yogyakarta

Royal Darmo Malioboro Hotel

Fortuna Suites Malioboro

The 101 Yogyakarta Tugu

Wyndham Garden Yogyakarta

Loman Park Hotel Yogyakarta

The Jayakarta Yogyakarta Hotel & Spa

Gallery Prawirotaman Hotel

Duta Garden Hotel & Boutique Villa

The Malioboro Hotel & Conference Center

101 Style Hotel Yogyakarta – Malioboro

de Laxston Hotel by Quin’s

The Westlake Hotel, Resort & Villa

The New Atrium Hotel Yogyakarta

Tara Hotel Yogyakarta

Ramada by Wyndham Yogyakarta

Citradream Hotel Yogyakarta

Grand Rohan Jogja

Recognised by the tourism industry

Serving international guests, with heart

Our medical team was filmed alongside Joko Paromo S.Par., Honorary Chairman of PHRI (the Indonesian Hotel & Restaurant Association), speaking about how Mitra 911 cares for international guests in Yogyakarta.

The visit shown here is a Mitra 911 medical check for a group of travellers from the Netherlands, the kind of hotel-room visit we make every day.

The Mitra 911 medical team with Joko Paromo S.Par., PHRI Honorary Chairman, during a check-up for a group of Dutch travellers in Yogyakarta.

Services

Medical care that comes to you

Four service lines, all reached through a single WhatsApp message: an on-call doctor 24 hours a day, hospital and ambulance support, medical evacuation, and homecare.

A Mitra 911 doctor with two international guests after a room visit at their hotel in Yogyakarta

24-Hour On-Call Doctor

A doctor is on call 24 hours a day, every day. Message us on WhatsApp and we send our best available doctor straight to where you are, with care given wholeheartedly.

  • Doctors certified in ATLS and ACLS

    Internationally recognised certification in advanced trauma and cardiac life support.

  • Fluent English, no translator needed

    You describe your symptoms to the doctor directly, so nothing is lost in between.

  • Illness and emergencies handled on the spot

    Examination, treatment and medication all happen where you are staying.

  • Payment accepted in several currencies

  • Connected to doctors in other provinces

    Our network reaches Bali, Jakarta, Bandung, Malang and Semarang.

  • Trusted by many Yogyakarta hotels as their medical tourism partner

  • Payable with private and international insurance

From IDR 360K

you get a doctor at your location, no queue, no hassle.

A patient on a stretcher inside a Mitra 911 ambulance, accompanied by a nurse and a companion
24-hour ambulance
The emergency department entrance of a partner hospital in Yogyakarta
Emergency department
A VIP inpatient suite at a partner hospital, with a separate living area
VIP inpatient room
Syringe pumps and ventilator support at an intensive care bedside in a partner hospital
Intensive care unit (ICU)
A surgical team preparing a procedure in an operating theatre at a partner hospital
Rapid medical intervention
A CT scanner in the radiology unit of a partner hospital
Radiology & CT scan

Hospitality & Hospital Support

Complete medical backing 24 hours a day whenever it is needed, through our partner hospitals and their facilities. We run internationally standardised ambulances of several types and connect you with specialist and sub-specialist doctors.

  • Ambulances on standby 24 hours

    Several types of internationally standardised ambulance, ready to collect and transfer at any hour.

  • Emergency department access

    Fast admission to a partner hospital emergency room, with our team accompanying you from your location.

  • Inpatient care: president suite and VIP

    Private rooms with a separate living area for the family staying with you.

  • ICU

    Intensive care for critical patients, with round-the-clock monitoring and life support by a dedicated team.

  • Operating theatre

    Fully equipped surgical rooms for both planned and emergency procedures.

  • Radiology: CT scan, ultrasound, X-ray

    Imaging that confirms the diagnosis before any decision is made.

  • Fully equipped laboratory

    Blood and other sample testing, with results you can use for an insurance claim.

A medical team transferring a patient on a stretcher into an air ambulance on the runway

Medical Evacuation

We also operate a medical evacuation service with trained personnel, an ambulance network, repatriation, and international insurance handling.

  • Repatriation

    Bringing a patient who has become seriously ill or badly injured abroad back to their home country, accompanied by medical staff the whole way.

  • Air ambulance

    Air ambulance transport arranged for whatever your medical situation requires.

Contact us for more information
A Mitra 911 doctor and nurse with a guest after a room visit at their hotel in Yogyakarta
International guests with the Mitra 911 doctor and coordinator after treatment in their room
A Mitra 911 doctor examining an international guest with a stethoscope in her hotel room, an IV line set up beside the bed
A Mitra 911 nurse and coordinator attending an international guest in his room

Homecare & Nursing

Homecare arranged around your medical needs, delivered by experienced nurses and other qualified staff.

  • Follow-up procedures such as IV drips

    Lines fitted and changed where you are staying, with no trip back to a clinic.

  • Wound care

    Regular cleaning and dressing changes carried out by a nurse.

  • Physiotherapy on site

    Sessions run in your own hotel room.

Why Mitra 911

Three decades of caring for travellers far from home

  • Internationally certified doctors

    Our physicians hold international certifications and years of emergency and travel-medicine experience, not trainees on rotation.

  • They speak your language

    Our doctors speak fluent English and other foreign languages actively, so you explain your symptoms directly. No translator, full privacy.

  • Under 1 hour, guaranteed

    A doctor is on the road within minutes of your WhatsApp message, with a guaranteed arrival in less than one hour.

  • 50+ nationalities served

    For 31 years we have treated guests from more than 50 countries and understand what international patients and insurers need.

Mitra 911 service brochure: ambulance, hospital, evacuation and home care, on call 24 hours

Privacy is part of the treatment

Because our doctors communicate with you directly in your own language, nothing about your health passes through a third party. Consultations happen inside your room, records stay confidential, and documentation is issued only to you.

Our doctors

Senior doctors who have practised travel medicine since 2000

Mitra 911 visits are handled by experienced physicians, not trainees on rotation. Our doctors have trained in travel and tropical medicine through Asia-Pacific programmes since 2000 and have spent decades treating international patients in Yogyakarta.

Every doctor is fluent in English, so you describe your symptoms directly without a translator, and your privacy is kept.

A Mitra 911 doctor on duty at the consulting desk Mitra 911 doctors with international colleagues at a partner hospital in Yogyakarta

Training & credentials

  • Certificate for the 2nd Asia-Pacific Basic Course on Travel Medicine, Jakarta 2002, presented to Dr. Irwan Taufik

    Asia-Pacific Basic Course on Travel Medicine, Jakarta, 2002

  • Certificate of attendance for the 3rd Asia-Pacific Conference on Travel Health and 6th National Congress of Tropical and Infectious Diseases, Bali 2000, presented to Dr. Irwan Taufik

    Asia-Pacific Conference on Travel Health, Bali, 2000

How it works

Three steps, one WhatsApp message

  1. 01

    Message us on WhatsApp

    Send your hotel or villa name, room number, and what you are feeling. Text, voice note, or photo, whatever is easiest.

  2. 02

    Talk to our medical team

    A doctor assesses your case, advises what to do right now, and confirms the visit and transparent fee before departure.

  3. 03

    The doctor arrives to you

    Examination, treatment, medication and a written report at your location in under one hour. Follow-up is only a message away.

Coverage

Where we come to you

Hotels and resorts along Malioboro and Tugu, boutique stays in Prawirotaman, private villas and guesthouses in Sleman and Bantul, mountain resorts around Kaliurang, and serviced apartments across the city, plus airport and tour-route standby throughout Yogyakarta and the surrounding area.

Areas we serve

  • Malioboro
  • Tugu
  • Prawirotaman
  • Sleman
  • Kaliurang
  • Bantul
  • Hotels & resorts
  • Guesthouses & hostels
  • Private villas
  • Serviced apartments
  • Airport & transit
  • Tours & events
WhatsApp or call a doctor now

FAQ

Questions before you call

See all questions
How can I call a doctor to my hotel in Yogyakarta?

Send one WhatsApp message to 0811-8000-8911 with your hotel name, room number and what you are feeling. A doctor assesses your case, confirms a transparent fee, and is dispatched immediately. There is no app to install and no queue. You can write in English or Indonesian, and voice notes or photos are fine.

How fast can a doctor arrive at my hotel or villa in Yogyakarta?

We guarantee arrival in less than one hour anywhere in our Yogyakarta coverage area, and in most cases the doctor reaches you in 30 to 60 minutes. The doctor leaves within minutes of your WhatsApp message. Coverage includes Malioboro, Tugu, Prawirotaman, Sleman, Kaliurang and Bantul.

Do doctors in Yogyakarta speak English?

All Mitra 911 doctors speak English actively, and several also handle other foreign languages. You describe your symptoms directly to the doctor with no translator in the room, so your medical information stays private. Over 31 years our doctors have treated guests from more than 50 countries.

Is there a 24-hour on-call doctor service for tourists in Jogja?

Yes. Mitra 911 operates 24 hours a day, 7 days a week, including public holidays, specifically for local and international travellers. A doctor is on duty every hour of every day and comes to your hotel, resort, villa, guesthouse or apartment rather than asking you to travel to a clinic.

What does a doctor visit cost?

The fee depends on the type of service, the time of day and any medication used. We always confirm a transparent price over WhatsApp before the doctor departs, so there is no surprise on arrival.

When do I pay for the doctor visit?

You pay after the doctor has arrived and finished treating you in your room. There is no upfront payment and no deposit. The price is confirmed over WhatsApp before the doctor departs, so the amount you pay at the end is the amount agreed. We issue a receipt you can use for an insurance claim.

Can I use my travel insurance?

Yes. We issue English-language medical reports, receipts and certificates prepared for international insurance reimbursement. Tell us your insurer when you contact us so the documentation is formatted correctly.

For hotels & travel partners

Become the property that handles guest illness perfectly

Give your front desk one number that always answers. We provide your team with a direct hotline, in-room information cards, and a documented protocol for guest medical incidents, at no cost to the property.

Partner with us

Contact

Need a doctor now?

Save both numbers in your phone. Call or WhatsApp, 24 hours a day, every day of the year.

Hotline

0811-8000-8911

Chat on WhatsApp Call

Hotline

0811-2523-5555

Chat on WhatsApp Call

Operating hours

24 hours · 7 days · including public holidays

Service area

Malioboro, Tugu, Prawirotaman, Sleman, Kaliurang, Bantul and surrounding Yogyakarta: hotels, resorts, guesthouses, villas and apartments

Response time

Doctor arrival guaranteed in under 1 hour